At Pure Green Garden, we’re dedicated to helping your garden thrive. We understand that gardening requires the right tools and supplies, and we want to ensure you’re completely satisfied with your purchase. Our shipping and returns policies are designed with your gardening needs in mind.
Shipping Information
We’re proud to serve gardening enthusiasts across the globe (excluding Asia and some remote regions). Here’s what you need to know about our shipping process:
Order Processing
All orders are processed within 1-2 business days after payment confirmation. You will receive a shipping confirmation email with tracking information once your order has been dispatched.
Shipping Methods
| Shipping Method | Delivery Time | Cost | Carrier |
|---|---|---|---|
| Standard Shipping | 10-15 business days after dispatch | $12.95 | DHL or FedEx |
| Free Shipping | 15-25 business days after dispatch | Free on orders over $50 | EMS |
Please note: Delivery times are estimates and may vary depending on your location and customs processing. During peak seasons, delivery may take slightly longer.
Returns & Exchanges Policy
We stand behind the quality of our gardening products. If you’re not completely satisfied with your purchase, we’re here to help!
Our Return Promise
We accept returns and exchanges within 15 days of your receipt of items. All returned products must be in their original condition – unused, unplanted, and in their original packaging with tags attached.
How to Initiate a Return or Exchange
Follow these simple steps to process your return or exchange:
- Contact Us: Email our customer care team at [email protected] within 15 days of receiving your order. Include your order number and details about the product you would like to return or exchange.
- Wait for Instructions: We’ll respond within 1-2 business days with return authorization and shipping instructions.
- Package Your Item: Securely package the item using the original packaging if possible.
- Ship the Item: Mail the return package to our address (provided in our email response). We recommend using a trackable shipping service.
- Processing: Once we receive and inspect your return, we’ll process your exchange or refund within 3-5 business days.
Return Shipping
Customers are responsible for return shipping costs unless the return is due to our error (such as shipping the wrong item or a defective product). Original shipping fees are non-refundable.
Refund Timeline & Method
Refunds will be issued to the original payment method used for purchase:
- Credit/Debit Cards (Visa, MasterCard, JCB): 5-10 business days after processing
- PayPal: 3-5 business days after processing
You will receive an email confirmation once your refund has been processed.
Non-Returnable Items
To ensure the health and safety of all our gardening enthusiasts, certain items cannot be returned or exchanged:
- Flower Seeds, Fruit Seeds, and Herb Seeds (due to inability to verify viability after leaving our facility)
- Flowering Bulb Gardens (perishable nature once shipped)
- Insect Controls (regulated products for safety reasons)
- Animal Controls (specialized products with regulatory restrictions)
- Any product that has been used, planted, or removed from its original packaging
Please carefully select these items before purchasing, as we cannot accept returns for these products unless they arrive damaged or defective.
Damaged or Defective Items
If your item arrives damaged or defective, please contact us immediately at [email protected] with photos of the damaged product and packaging. We’ll quickly send a replacement or issue a full refund, including return shipping costs.
Need Help?
Our gardening enthusiasts are here to assist you! Contact us at:
Email: [email protected]
Address: 776 Morrill Road, Danville, US 05828
We typically respond to all inquiries within 1-2 business days.
Thank you for growing with Pure Green Garden! We’re committed to ensuring your complete satisfaction with our products and services.