Welcome to Pure Green Garden’s FAQ section! We’ve compiled answers to the most common questions about our products, shipping, and services to help you cultivate your perfect garden with ease.

Products & Orders

What types of products does Pure Green Garden offer?
We specialize in premium gardening supplies including flower seeds, flowering bulb gardens, fruit and herb seeds, compost bins and tumblers, garden tools, planters, irrigation systems, and natural pest control solutions. Our curated selection is designed to support gardeners at every level.
Are your seeds and bulbs suitable for beginner gardeners?
Absolutely! We offer products for all experience levels, from novice to expert gardeners. Many of our seeds and bulbs come with detailed growing instructions to help ensure your success.

Shipping & Delivery

What shipping options do you offer?
We provide two convenient shipping methods:
– Free Shipping: For orders of $50 or more, delivered via EMS (15-25 days after dispatch)
– Standard Shipping: Flat rate of $12.95 via DHL or FedEx (10-15 days after dispatch)
How long does order processing take?
We carefully process and package all orders within 1-2 business days. You’ll receive a tracking notification once your order ships.
Do you ship internationally?
Yes, we serve gardeners worldwide! However, we currently cannot deliver to certain parts of Asia and some remote regions. Our checkout system will automatically confirm whether we can deliver to your location.
How are delicate items like bulbs and seeds packaged?
We take special care with fragile items, using protective packaging designed specifically for gardening products to ensure they arrive in perfect condition.

Returns & Refunds

What is your return policy?
If any item doesn’t meet your expectations, you may initiate a return within 15 days of receipt. We want every product to help you grow successfully and stand behind the quality of our gardening solutions.
How do I initiate a return?
Please contact our customer support team at [email protected] with your order details and reason for return. We’ll guide you through the process.

Payment & Accounts

What payment methods do you accept?
We accept Visa, MasterCard, JCB, and PayPal for your convenience and security.
Is my payment information secure?
Yes, we use industry-standard encryption to protect your payment information and ensure secure transactions.

Growing Support

Do you provide gardening advice?
While we focus on providing quality products, our team are passionate gardeners who are happy to share basic growing tips. For specific advice, we recommend consulting local gardening resources tailored to your climate.
Are your products organic and sustainable?
We offer a selection of organic seeds and sustainable gardening products. Look for specific product descriptions that highlight these qualities, and rest assured we use eco-friendly packaging whenever possible.

Can’t find the answer you’re looking for? Our customer support team is always ready to help at [email protected]. Happy gardening!

The Pure Green Garden Team